Privacy and Security Policy - Construction WHS Consultants

 

Section 1 - Statement

Construction WHS Consultants understands the need for and respects your privacy.  When you provide us with information to complete a transaction, we imply that you consent to our collecting and using the information within Australian privacy principles.  If you choose a direct payment gateway to complete a purchase on-line then Shopify our on line store host, stores your credit card data.  It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and stored as long as is necessary to complete your purchase transaction.  On completion your purchase transaction information is deleted.  All direct payment gateways adhere to the standards set by PCI-DSS by the PCI Security Standards Council, which is a joint effort of brands like, Visa, Master Card and American Express. An email notification follows your order, however information regarding the payment details (PayPal or Credit Card) is NOT NOR WILL EVER BE transmitted via email or any other insecure means. 
It is our policy:
* Not to sell, trade or otherwise disclose your information to third parties unless our Terms of Service have been violated or we are required by law to do so.
* The content of the site belongs to Construction WHS Consultants and is subject to change without notice.  Illegal or unauthorised use, including copying or distribution of material unless that which is permitted in our Copyright/License terms is strictly prohibited.
* Construction WHS Consultants reserves the right to refuse or cancel an order you place with us for (but not limited to) the following reasons:
* if the product has been listed incorrectly, 
* if the price is incorrect
* if the description is incorrect
* if incorrect, out of date, incomplete, or inaccurate account or purchase information is provided

Section 2 – What we do with your information
The reason we collect information from you is to enhance your experience with us and provide you with better service. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: From time to time within Australian privacy principles we may use your email address to send you emails about our store, new products, improvements and other updates including Health and Safety warnings.    
When you contact Construction WHS Consultants, or our online store Construction Safety Wise, we may keep a record of your communication to assist us in resolving any issues that you have with any of our products.  
Section 3 - Consent
When you provide us with to place an order or make an enquiry on our site, we imply that you consent to our collecting and using the information only within Australian privacy principles.  If we use your personal information (name, address and email address)for a purpose such as email marketing or Health and Safety alerts, we will provide you with an opportunity to opt out of future emails.  You can opt out at anytime, by contacting us directly or using the contact form on the site.

Section 4 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Service.
Section 5 – Shopify
Our on line store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Section 6 – Third Party Servers
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 – Cookies and Google Analytics
Construction WHS Consultants site uses cookies.  These have been selected to improve your on line experience with us.  You can choose to opt-out of cookies at your discretion.   The website uses Google Analytics, a web analytics service provided by Google, Inc.  Google Analytics uses ‘cookies’ which are text files placed on your computer in order to analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted and stored by Google on servers in the United States.  Google uses this information to evaluate your use of the website, compile website activity reports and provide other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please be aware that this may affect the full functionality of the website.  By using this website you consent to the processing of data about you by Google Analytics in the manner and for the purposes set out above.

Section 8 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 9 – Age of Consent
By using this site, you represent that you are or are at least the age of majority in your state or territory of residence.
Section 10 – Changes to this Privacy/Security Policy
We reserve the right to modify this privacy and security policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, the publication date of changes will be on this site, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Section 11 – Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please go to our contact us page and complete your enquiry. 

 

Refund Policy

Construction WHS Consultants has endeavoured to ensure the accuracy and high quality of the documentation and within the guidelines of Australian Health and Safety regulations and AS/NZ 4801 for workplace compliance purposes.  Foremost is to ensure that you and your workers are safe. All effort has also been made to ensure that the product details and description contained on the site adequately describes the product you are purchasing.  If you, for whatever reason are not satisfied with the quality of your purchase please contact us immediately by completing the enquiry form.  If the issue cannot be rectified a 100% refund will be offered within 7 days from the date of purchase or a credit offered (subject to our refund policy).  To do this you will need to complete our enquiry form and give reason for the refund request.  Please choose your product carefully as an incorrect choice does not constitute reason for a refund.  
Refunds (if applicable)
To apply for a refund within the seven days please complete the enquiry form.  Our refund policy is in keeping with the Australian Competition and Consumer Commission policies and other relevant Government regulations.  The completion of this form serves as a declaration and application for a refund.  We will send you and email to notify you that we have received your application and we will also notify you of the approval or rejection of your refund or credit.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment within a certain amount of days
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again
Then check your credit card company, if may take some time before your refund is officially posted.
Next contact your bank.  There is often some processing time before a refund is posted.
If you have done all of the above and you still have not received your refund yet, please go to our contact us page and complete your inquiry.

 

Copyright 2019: Construction WHS Consultants